Refund Policy

At kesshō, we greatly appreciate your decision to purchase our chocolates and we strive to provide you with an exceptional chocolate experience. Each of our chocolates undergoes rigorous quality checks before leaving our factory to ensure their excellence.

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied with your chocolates, please reach out to our customer service team at We are here to assist you and address any concerns or special requests you may have.

Please note that due to the nature of our products, we are unable to accept returns or provide refunds for chocolates that have been consumed or partially consumed. However, we are committed to ensuring your satisfaction, and in certain circumstances, we may offer a replacement or store credit as a gesture of goodwill.

Your feedback and happiness with our chocolates are of utmost importance to us. We value your support and strive to create a wonderful chocolate experience for you. Don't hesitate to contact us with any questions or requests – our dedicated customer service team is here to assist you.

Thank you once again for choosing kesshō.